• Responsible for delivering to the overall growth plan of the account management team as agreed with the Account Director.
• Works on building an effective sales culture in account management through training and education, transparent performance reporting and feedback. 
• The Account Manager has a strong input into the following identifying development needs recruiting and retaining the best talent inducting new employees optimally running performance review processes and establishing development plans
• Provides regular forums for employees to celebrate achievements, share information, convey client insights, highlights concerns etc.
• More generally, demonstrates good leadership and influencing skills beyond the account management team, contributes to office initiatives, champions Isentia’s values and the profile of senior leaders throughout the organization.
• Retains and grows client revenue through a well-developed understanding of their business, anticipating their needs and delivering to them through an exceptional client experience.
• Creates a professional environment to do business and manages the end-to-end sales process optimally.
  o Excellent communication; both written and oral
  o Excellent presentation and proposal skills
• Is adaptable and flexible. Can spot emerging issues and will amend the approach accordingly 
• Develops excellent relationships with clients, particularly Platinum and Gold segments. 
• Ensures high service levels are maintained through regular audits and client feedback and that Isentia’s clients are maximising the value of their services through training and support.
• Leverages networks with operational counterparts to enhance the client relationship:
  o Communicating client stories and insights
  o Swiftly and accurately identifies and resolves client servicing issues
• Shows optimal leadership through competitor challenges
• Manages own sales opportunities and pipeline in Salesforce according to monthly product targets and campaigns.
• Manages the team’s opportunities and sales pipeline in Salesforce according to monthly product targets and sales campaigns
• Uses Salesforce to record all sales activity, client information and competitor and market insight
• Uses LinkedIn to gain a deeper understanding of the client organization and decision makers within it
• Uses Salesforce mapping process to gain a richer understanding of client organization.

Requirements

• Tertiary qualifications
• High level of negotiation, research and analytical skills.
  Computer literacy - MS Word and Excel, Databases. Able to adapt quickly to new
  technology.
• Extensive experience in a similar role, from either Public Relations, CorporateCommunications, Marketing or Advertising background. Focused on relationship management. Extensive experience in resolving client issues / trouble-shooting.
• Experience in managing high performance teams. Demonstrated leadership skills and experience. Time management and prioritization skills. Well-developed negotiation and contract management skills and experience.
• Commitment to personal development, self-motivated, results driven, strong customer service focus, ability to work to deadlines and under pressure. Collaborative and willing to share knowledge. Exceptionally well presented and professionalism. Enthusiastic approach – “can-do” positive attitude.
• Excellent communication skills; able to communicate effectively at all levels of the
  organisation and with external parties.
• Excellent command of English.